RUN THE OTHER WAY -- BAIT & SWITCH - Anonymous employee Travelzoo Employee Review

1.0
12 May 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Working in the travel industry.

Cons

From day one I was lied to about my career path here. True bait and switch. Ironically, we're told to avoid doing that to our members with our deals, but they're doing it to us as employees. The company recently conducted a survey to ask us about our candid opinions. So much was talked about how management was really taking this seriously. All of us had high hopes. We had a town hall meeting recently to discuss and the President didn't address anything with an actioned solution. We were all later told in our individual team meetings that what the President said was just a formality, no changes were being put in writing. Bait and switch, Travelzoo, bait and switch. It's really sad. This company could have been great. I mean we make people happy by sending them on vacation. How can you mess that up?! Somehow Travelzoo can find a way to make selling vacation a terrible job. They love hiring management teams to watch your every move instead of trusting you to do your job. Micromanaging is their preferred method. Every day people are quitting and instead of hiring someone, they just overwork someone who's already here. 60% of their employees (in all teams) are actively looking for jobs! I do feel bad faking to the newbies. Having to tell them, "Mmmm, yea this place is so great. You'll be able to get to the top in no time." All lies. Only way to make it to the top is to play the game. The game of lying, cheating, arguing and sucking up to the big players. Sometimes you forget you're in a travel company and instead in Wall Street.

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Travelzoo Response
8y
We are in the process of implementing a number of new initiatives that will address many of the concerns expressed in the employee survey. We value the opinions of our employees; I recommend you speak with Human Resources directly about your personal experience. Thank you.

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5.0
12 Feb 2024
Anonymous employee
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CEO approval
Business outlook

Pros

Travel perks, office location. Collaboration.

Cons

Some managers had too much “power”

2.0
4 Nov 2025
Recommend
CEO approval
Business outlook

Pros

-The Top 20 is well done and the deals are real. —Their priority is a good user experience. -We had talented and bright people who went on to find good jobs with other major companies. -Their owners are German brothers with exquisite taste. Internal company events are top notch, bougie and well done.

Cons

-They started hiring sales reps at half the base pay of what older reps made. While the compensation was fair when I was there, I would not work there now as the base is low. -Overall revenue growth has been stagnant for many years. -They do not innovate and their main product email blasts are old marketing tech. They do one thing (The Top 20) very well and that is it. If you are a person who needs to grow and learn new things and innovate in your career, this is not the place for you. When times got tough, they cut products instead of expanding giving more limited sales opportunities. -Their 401k match was very little only a flat $1,500/year. -Small company so limited growth opportunities. -Like many companies, while they hired all ethnicities, senior management were all white so while they touted diversity and women in leadership, I did not consider them a true diverse company as this was a blind spot for them as it is with many companies in America.

3
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