Executives are great but the management and some VP's are not - Associate Communication Specialist Travis Credit Union Employee Review

Thank you for the fantastic review! We’re thrilled to hear your experience was seamless and that you feel equipped for success. A diverse team, growth opportunities, and the right tools are exactly what we strive for every day. As for your only ‘con’ - not joining sooner - don’t worry, we’re working on inventing a time machine for future hires (just waiting on the budget approval!). Until then, we’ll settle for making sure every day here feels like the right time to be part of Travis Credit Union. Thanks for being part of our journey and for reminding us why we love what we do!

Thank you for sharing your feedback. We’re glad to hear that the call tools and processes made it easier to support members, being able to efficiently answer and transfer calls is essential in this role (no one enjoys playing phone tag for a living). We also appreciate your honesty about the high call volume and the reality of working with people who may be stressed. Supporting members through important, and sometimes urgent, moments can be demanding, and that’s something we’re very aware of. We continue to focus on staffing, training, and support resources to help teams manage volume while also taking care of themselves when the “caller needs” queue feels extra lively. Thank you again for taking the time to leave a review. Feedback like this helps us continue improving the employee experience while delivering great service to our members.