Pros
As an entry level position it's easy to secure a basic visa consulting job. Visa consulting positions require no specialized skills or expertise in any area, though I'm not sure if the position requires a college degree. If you're into customer service this would be a good stepping stone in your career. Consultant positions start at around $16/h, which is better than food service but if you have a family to support it's rather inadequate, especially since Travisa offices are usually located downtown. Health insurance is provided. You get 10 days PTO a year, which seems standard for the USA. You might get a ~1% yearly bonus. As a B2B service, Travisa is a company that provides a great service to other companies; managing visas and travel documents. Many countries (especially developing nations) have little IT infrastructure, and their visa requirements are hectic and seemingly at the whim of some curmudgeon'd bureaucrat in some godforsaken tropical island. Any organization can outsource their travel research to Travisa, which I think is a good idea (though of course there are other competitors).
Cons
I get the feeling that nobody really cares about the work, which is expected, because I get the feeling that management doesn't really care about the employees. Turnover rate is high, so the company needs warm bodies to sit on the phone and wait for irate clients to yell at them. But calling metrics are important, so expect all your phone calls to be closely monitored by the system. For a while management was showing a motivational video. In the corporate world motivational videos are just ways to coerce people into working harder and not paying them anything. This was a particularly dumb video anyway, so I can't see management seeing the employees as capable of much intelligent thought. As a company that deals with visa related information, we have a lot of specifics on how to obtain visas on our website. The problem is that the website looks horrible and is very confusing. Clients often call about how confusing the website is, and any suggestions regarding website performance directed towards management are met with silence or a political non-answer. Employees have little motivation precisely because their suggestions will rarely if ever be taken into consideration. Sometimes consultants must put in overtime at 1.5x, which is fine. Management is exempt and, as far as I know, is on call 24/7. Some managers are putting out fires for more than 60 hours a week, I have no idea why. Consultants can expect pretty good work life balance, but I would never become a manager for this company. As a B2C service, I feel bad for any individual that pays a huge markup fee for our services. The services we provide to individual clients can easily be researched on the internet for free.