A place to grow, contribute, adapt, and full of potential - Design Lead Trengo Employee Review

- Modern tech stack and interesting technical challenges due to a large and active user base. - Flexible work-from-home options. - Located in a nice location.

- The company often feels disorganized, with priorities shifting rapidly and little stability. - Loyalty to employees is lacking, changes in roles, managers, or priorities happen suddenly without proper communication or transition. - Career growth opportunities are limited, and the organization has more management roles than necessary. - NPS scores are collected but not acted upon. Despite consistently low scores in certain departments and clear employee feedback, there has been no meaningful improvement. In fact, some feedback channels have been removed over time. - Major departmental changes are implemented before teams have time to adapt, creating constant disruption. - The work environment can feel politically charged, requiring as much diplomacy as technical skill to avoid being caught in internal conflicts. - Workload distribution is highly uneven — a few people carry the bulk of the work while others have minimal responsibilities. Effort and results often go unrecognized, especially with frequent management changes that reset relationships and understanding of contributions.

People themselves are the best part of Trengo, and it has good structures in engineering compared to an early startup.

- The culture within engineering is unhealthy, with communication happening behind people’s backs and frequent comparisons among team members. - There's a lack of empathy in how workforce transitions are handled. - Compensation is not competitive, and career advancement is limited and unclear. - There’s a general lack of psychological safety in sharing ideas or concerns. - Known structural issues in the engineering department remain unresolved over time. - The engineering department experienced a large turnover, with experienced team members leaving and being replaced by less experienced staff, leading to significant knowledge loss. - Language barriers within leadership create communication challenges in an otherwise English-speaking environment.