Pros
My immediate team was very professional, supportive, and very knowledgeable. My supervisor was kind, fair, and a great leader. Work/life balance was very positive. Vacation time is good.
Cons
Established procedures are not followed company-wide, and upper management doesn’t hold anyone accountable. The person leading the branch created considerable separation amongst the different departments rather than emphasizing teamwork and collaboration, which created a VERY divided atmosphere. His lack of knowledge in the industry is apparent and his unwillingness to seek input from experienced staff often led to mistakes and loss of revenue. I consistently performed my job with a high level of accuracy and understood customer expectations. Without any notice, new members of his team assumed my responsibilities, creating confusion, disrupting workflow, and ultimately causing customer dissatisfaction. Corporate leadership allows these problems to go unchecked and there’s absolutely no accountability. I felt like “just a number” towards the end of my employment here and voluntarily resigned because of it. Senior management needs more engagement with the day-to-day operations. They’re in their own bubble and disengaged. They’d often visit the branch for meetings and never talked to anyone other than other members of the executive team.