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Tri Wire Engineering Solutions

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i was a so called dispatcher - Dispatcher Tri Wire Engineering Solutions Employee Review

1.0
17 Feb 2015
Recommend
CEO approval
Business outlook

Pros

The pros are the people are somewhat nice most of the time and will buy you pizza if you risk your life and show up with 20 inches of snow with near blizzard conditions.

Cons

they expect you to risk your life and come their during a snow storm and if you do not show up you will get written up. its understandable that if you call out with 10 inches of snow you will get written up but we have had 4 straight snow storms with 16 inches plus and they only closed twice and did not excuse my absences the two times I called out, but that's company policy right? The company just got a new program called csg and I liked cable data but they had to switch for what ever reason to me we are just doing Comcast's job and getting paid so much less with csg you have to do all the rate codes yourself and with cable data you call Comcast and they fix it for you which is why they get paid the big bucks (16/per hour) compared to our 10-12 an hour. if you are not from the area do not take the job and by area I mean remotely 5-10 mins away. also if you are 20-25 and enjoy going on your cell phone on your down time lol don't even try it they will harass you and count how many times you go to the bathroom to use it

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Tri Wire Engineering Solutions Response
10y
Our customers and technicians depend on the availability of our professional contact center employees to assist them with service problems and solutions. They are integral to our success. Because of that, attendance and reliability are essential. We are a national call center, which unfortunately means that poor weather in certain geographical areas can create challenges but fortunately that does not happen often. When it does, we proactively review scheduling and weather conditions to reduce any service related issues as well as ensure the safety and well-being of our employees. We are very fortunate that we are on the front line of technological advances that allows us to provide a best in class service.

Explore other reviews about Tri Wire Engineering Solutions

5.0
14 June 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Company is full of great leaders, Good benefits, room for growth in your career.

Cons

None that I can think of

1
3.0
3 Nov 2025
Recommend
CEO approval
Business outlook

Pros

You're able to work on your own. No Dbag Sup. breathing down your back

Cons

Pay could have been better

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