Pros
Get to work with some great customers and the work itself can be very fulfilling and rewarding. Fun events and some good people. It’s a great job if you like talking to people and thrive in a stressful environment (in the best way possible), it’s fun to be super busy and then get everything you need to done successfully, feels rewarding.
Cons
They say you make the job what you want it to be, but management is incredibly micromanaging and will assume the worst of you, treat you like a child, not give you any room to grow on your own without doing it how they want. Not enough autonomy and management is never willing to change anything to make work environment better. Extremely negative environment where some employees use incredibly racist and disgusting language. I’ve heard the n word or c*nt or b*tch to describe customers and carriers more times than I can count. Management will not even consider hybrid work to escape toxic work environment and make employees feel like sheep being herded by dogs who aren’t afraid to bite you when you stray from the herd.