20 July 2015
TruAssets Response
10yThank you for the opportunity to address some of your concerns. We regret to read that you did not have a positive experience as a TruAssets vendor. If you feel that there was an error made by TruAssets with any of your invoices, I urge you to follow the vendor dispute procedure that we implemented earlier this year. The vendor dispute form is located in the forms and docs section of the work order management system you accessed to view your open work orders along with instructions on where to email the document (accounting@truassets.com). Each invoice will be investigated and you will receive a response to your dispute no later than 72 hours from when it was submitted. Following this procedure can result in payment for an amount still owed to you or a detailed reply explaining the reason the adjustment was made to this invoice, which often times can be a training opportunity. I am happy to say that TruAssets is constantly updating vendor training materials to be more detailed and helpful in explaining client requirements and best practices.