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      TruGreen

      Engaged employer

      TruGreen reviews

      Beware - Unfortunately - The grass is not as green as it looks... - Inbound Retention Representative TruGreen Employee Review

      2.0
      2 Dec 2025
      Inbound retention representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Good training experience and many of my co-workers were kind and supportive. Enjoyed talking with and assisting TruGreen customers. Some of the team leads are supportive. The pay was good and fair for the work expectation.

      Cons

      The employment experience starts off fine for about 60 days in and then you begin to realize that the only reason the grass is looking green is because there is a septic tank underneath. Lots of turnover for call center agents. Some TLs can be covert in how they conduct their support and operating procedures. New and long-standing, loyal TruGreen customers are not being serviced with care and are being defrauded. It's unfortunate and sad. Many specialists are providing poor service or if any at all, which makes it nearly impossible as an Inbound Retention Specialist to build customer trust again to retain their business after trust has been broken on numerous occasions. And if you are able to retain any customers, you have to be borderline deceptive or lack a concious in order to maintain your expected retention stats to keep your job. Sadly, if these practices continue, TruGreen may lose their reputation as a trusted and viable company and the loyal customer base they worked so hard to earn their success over the last 50 years.

      avatar
      TruGreen Response
      6mo
      Thank you for taking the time to share your feedback. We’re glad to hear that you had a positive training experience, appreciated your supportive coworkers, and enjoyed assisting our customers. We also appreciate your recognition of fair pay and supportive team leads. We take concerns about customer experience, turnover, and team practices very seriously. TruGreen is committed to maintaining high standards of service and fostering an environment where employees can provide honest, ethical support to our customers. If you would like to discuss your experience further, we encourage you to reach out to our HR team directly. Your insights are valuable and help us improve processes, support, and the overall experience for both our employees and customers. Thank you again for your time and feedback.

      Explore other reviews about TruGreen

      5.0
      1 June 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Coworkers are great, Autonomy, management is solid

      Cons

      Working outside can be kinda tough depending on the weather

      avatar
      TruGreen Response
      5d
      Thank you for sharing your feedback and for being part of the TruGreen team. We're glad to hear that you've had a positive experience with your coworkers, value the autonomy the role provides, and feel supported by your management team. We also appreciate your honest feedback about working outdoors. Field roles can certainly present challenges when it comes to varying weather conditions, and we recognize the dedication and hard work our team members demonstrate every day while serving our customers. Thank you for all that you do, and we wish you continued success with TruGreen.
      1.0
      30 Mar 2026
      Recruiter
      Recommend
      CEO approval
      Business outlook

      Pros

      • Fully remote recruiting role with exposure to high-volume talent acquisition • Opportunity to build sourcing pipelines quickly and strengthen candidate screening efficiency • Experience working with Workday, HireRight, and multi-location hiring teams • Fast-paced environment that builds time management and scheduling discipline

      Cons

      • Extremely high-volume recruiting environment where recruiters are responsible for full-cycle ownership, including post-offer follow-up, with limited operational support. Compensation for recruiters does not consistently align with workload expectations • Interview expectations and documentation practices can vary across team members, creating inconsistencies in candidate tracking and communication • Limited visibility into candidate status when documentation is incomplete or not consistently maintained across recruiters • Significant calendar congestion due to overlapping interviews and multi-location scheduling, which can impact organization and efficiency • Hiring leaders occasionally join candidate calls without prior alignment, which can disrupt the interview flow • Many roles involve physically demanding outdoor work with high daily production expectations, which can make sourcing and conversion more challenging. Compensation for these roles may not always align with market expectations

      avatar
      TruGreen Response
      2mo
      Thank you for taking the time to share such detailed feedback about your experience. We’re glad to hear that you found value in the exposure to high-volume recruiting, the opportunity to build sourcing pipelines, and the experience gained working with multiple systems and hiring teams. Developing those skills in a fast-paced environment can be incredibly beneficial. We also truly appreciate your thoughtful insights into the challenges you experienced. Feedback around workload balance, compensation alignment, and consistency in interview and documentation practices is important, and we recognize the impact these areas can have on both recruiter effectiveness and the overall candidate experience. We are actively working to improve standardization across teams, enhance visibility within our systems, and create more structured support to help recruiters manage volume more efficiently. Additionally, we understand the importance of clear communication and alignment between recruiters and hiring leaders, as well as the need to ensure expectations for roles are accurately represented and competitive within the market. Your feedback is invaluable as we continue to evaluate and strengthen our processes. We appreciate the contributions you made during your time with us and wish you continued success in your career.
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