A letter to management … - Front of House True Food Kitchen Employee Review

2.0
14 Dec 2024
Recommend
CEO approval
Business outlook

Pros

Aside from having magnificent coworkers who bond together over the trauma of working at this establishment the other pros to working at True Foods Kitchen in the Kansas City Missouri area is the exciting wonder of paying our bills in time due to the fact that Management poorly and I repeat poorly schedules and assigns us to areas in which we need to make ends meet. Another delightful contribution to the restaurant is the occasional regulars who share empathy and concern over the stress and disappointment of our job.

Cons

Where do I begin with the cons? First of all we’re in an age where the majority of us are GenZ, perhaps millennials, the attitude and the respect of the people in authority here at True Foods Kitchen, approach the environment by creating a culture of top down authority which includes having to earn privileges for a basic human rights such as eating when we are hungry. Every day feels like preparing for battle between front of house and back of house and management. Nothing is collaborative. Nothing is respected and heard between each team, creating a sense of insecurity and fear of whether or they not will be placed in circumstances where financial needs will be met. Often times servers will hear two particular managers, snicker back-and-forth about other servers and other employees making fun of their concerns and stonewalling any any attempts to give feedback or request for a better work environment. Often when these two particular managers are working chefs servers hosts to go employees will often feel dismissed, unheard, disrespected, many of them, shedding tears by this treatment. While it’s understood these two managers have had many years of experience in the restaurant industry yet their behavior has created unease especially when they try to be nice yet so easy to downgrade and be unempathetic to the workload that servers have on their plates.

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True Food Kitchen Response
1y
Thank you for taking your time to share your experience. We sincerely regret to hear about the challenges you faced while working with us. We strive to create a supportive and respectful work environment where every team member feels valued, heard, and empowered. Your feedback is invaluable and highlights areas where we need to improve. We take this matter seriously and will be evaluating our internal practices, addressing team concerns with transparency, and working with leadership to ensure a positive, collaborative, and professional work environment for everyone. Thank you again for your honesty.

Explore other reviews about True Food Kitchen

5.0
3 June 2026
Recommend
CEO approval
Business outlook

Pros

Great management, good people. Fun environment

Cons

Not many cons honestly. Overall great

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True Food Kitchen Response
1mo
Thank you so much for your kind words! We are pleased to hear you enjoyed your management team and your work environment. We are committed to maintaining this standard and thank you for helping us grow!
4.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

Sociable company culture and slightly above average pay

Cons

Very corporate structure, especially at the quarterly reviews

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True Food Kitchen Response
2w
Thank you for your review! We are pleased you enjoyed the company culture and felt fairly compensated. We're committed to maintaining this standard and continuously striving to make our workplace even better. We appreciate your feedback and thank you for helping us grow!
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