Something is Rotten Here - Sales Tuff Shed Employee Review

This could be an amazing sales job if you want to be independent with a full team supporting you. In reality it’s a nightmare. Leadership isn’t leading by example or in any other way for that matter. They don’t know how to work with, support or lead sales people. Every move you make, every breath you take is micromanaged and judged to death. This might be the place for you if you enjoy the following: Doing the same work 3-5 times via manual reports, CRM entry, repeating yourself and showing others how to do their job to find your work that they need in order to do their work. Receiving daily prodding emails, phone calls and messages about busy work or other asinine things that management is upset about. Zero tact from those who manage you including jokes about pay cuts, having enough in the bank to quit and how they’d know you had spread privileged information that they never needed to share with you in the first place. Daily manual reports and KPIs that local management doesn’t understand seem to be more important than sales performance or delivering a quality customer experience. And forget about this leadership team caring about your job satisfaction. Get ready for extremely vague instruction with little to no opportunity to clarify what they actually want. Be prepared for every request for assistance or any question you might ask leadership to yield only a question in response. There will never be a kind word, just do more and do better. If you get hurt at work don’t expect anyone to check on you or ask after your treatment or recovery, ever. No one on the team seems to understand what anyone else is able to do, so be ready to be asked to do things that you literally can’t or pulled into things you have no idea how to help with. There is horrible visibly and communication about action items and follow up, so be ready to go chasing answers and updates. The same is true of knowing when team members will be unavailable, you might go days not knowing that someone is out on vacation or has left the company all together. Every other Tuff Shed employee that your customers interact with could easily kill the sale. Scheduling, production and build teams lose business and enrage customers consistently and don’t seem to care; they certainly don’t seem to have any repercussions even though they are taking money out of the sales peoples’ pockets. Hot potato seems to be a favorite game at the regional factories. Customer issues are passed around and ultimately ignored until that customer is livid or completely ghosts us while sales has no idea that everything has gone sideways, yet again. One specific example: Customer was told by a scheduler that sales at Tuff Shed might say or do anything to make a buck but that doesn’t mean that Tuff Shed can actually deliver what was promised. The work force at my factory leaves something to be desired in the extreme. Drugs of all kinds are rampant at the factory and some sales locations. Coworkers are regularly caught in compromising, intimate situations with one another. Drinking on the job and even people trying to live at work on the down low aren’t uncommon. Installers might even engage in screaming matches with homeowners while out on the job. Instead of addressing those alarming issues, leadership will obsess over dress code, time clock and what they deem to be unacceptable communication: i.e. contacting them too much or heaven forbid contacting executives. The expectation will be that you make good business decisions for the company, but management will turn around and let a sale die because its the easiest thing to do. They will ask for your input concerning your store and then do whatever they want anyways. Of course you won’t know what direction they have decided on until it happens much to your surprise and confusion. Every store in every market is judged in the exact same way regardless of past performance, demographics, store age and other differentiating characteristics. You will get roll over phone calls from other stores which you are expected to answer with no regard for volume of calls and the fact that you will never benefit from those efforts. Extremely loose and subjective territories that can and will be exploited by your coworkers. Your only way to get a raise is in your hourly pay (if you get that) and the only way for that to happen is by increasing sales – that seems reasonable until you realize that your sales numbers basically have to be in the top 5-10% of the company to be eligible for a raise. If you are in a lower performing market you can forget about ever getting a pay increase – in fact, your hourly rate will probably drop to the $16/hr minimum and just stay there regardless of how your performance might improve year over year. But don’t bother commenting on the unfair ways stores are treated or judged because you’ll just be told that it must be unfortunate to live where you do. You will have no marketing materials or support to speak of, be expected to use your personal social media accounts to run ads and possibly work in a dangerous building with no regard to safety, human needs or even disability access. To wrap up, I’d advise you to read a number of the reviews here and take notice of Tuff Shed’s responses. The defensiveness and excuses are pretty telling and par for the course with this company. P.S. Tuff Shed’s number one competition is Tuff Shed products available for less at Home Depot.