Great idea; poor execution - Trust and Safety Specialist Turo Employee Review

2.0
28 Apr 2025
Recommend
CEO approval
Business outlook

Pros

Peers were amazing; work setup and flexibility was great, benefits great, customer base is full of incredible people.

Cons

Pay is absolutely atrocious. Company relies on “Radford scales” to set pay based on market averages, but this scale did not account for inflation (starting pay for a claim associate has been around $48k for 5ish years; that’s a huge relative decrease.) Very punishing job for high achievers. My biggest regret at Turo was going into the office, making connections, being helpful to everyone I met, learning, and working to improve things as much as my scope allowed. I would’ve been much better served spending my time working remote doing the bare minimum with my Xbox or a second job running on another screen, and that’s sad.

Explore other reviews about Turo

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Caring and supportive place to work.

Cons

The delayed IPO makes generating liquidity difficult.

2.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Great opportunity to learn complex claims, arbitration strategy, liability review, and recovery-focused decision-making.

Cons

Pay does not always align with the complexity of the work, especially when the role expands into training, reporting, cleanup, and process improvement.

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