Account Executive - Anonymous employee Twilio Employee Review

1.0
18 Sept 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great product, awesome coworkers, free lunch and stock is doing very well.

Cons

I’ve been one of the struggling reps for some time. I know this isn’t on account of my experience or effort level; I’ve worked at 3 other great companies in the Bay Area and left another company in hopes of a new opportunity to keep the trend upward. Regardless of how often I’ve made it clear and shown my hard work to management, it has been clearly overlooked. Territory defines your success here and even if you work hard, management will seemingly give good territories to either brand new reps or promoted BDRs. Why not give it to reps who know how to sell and aren’t new to the gig? Maybe they would grow the deal size a bit more. If you ask for help on bettering your situation, don’t expect to get some actionable ideas on how to get better or improve your situation. They may as well say a blanketed statement like do better. Our comp plans have been a complete mess and are now capped so there isn’t an opportunity/incentive to overachieve in our department. Also as others have indicated, your comp plan changes quarter to quarter as they attempt to “improve it” so it’s hard to really know how you will end up doing in the end. Morale is at an all time low and management doesn’t really know how to improve it. They ask their teams to try and be positive and trust their direction. Well I’ve been trusting their direction and it hasn’t paid any dividends. If you plan to work hard, expect some recognition, want to make money and are looking for a positive environment, this is not the place to do it. Experienced reps with great training don’t succeed here, it’s the ones who are on the top of the managers mind that do.

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5.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

The culture and team and compensation is great

Cons

Working remote can start to feel really remote sometimes

2.0
9 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Comp is fair, benefits are okay. If you are lucky with a low maintenance book of business you can clock roughly 20 hours a week and hit all your goals. I saw this happen to multiple sellers over my tenure.

Cons

The reason I left was in Jan 2026 they re-orged all of the Segment business unit into Twilio. We went from being traditional Segment SaaS sellers to Twilio Account Managers. You have no prospects only existing clients. You spend your day in Zendesk managing tickets, there are zero actual sales activities. Your quota is comprised of organic revenue growth that would occur whether you existed or not. Upside is limited. - Leadership Churn: I worked here for 16 months and during that time I had 5 managers. They couldn't hang onto anyone. - No review or raise during my 16 months here, despite exceeding my quota. - Promotions: you cannot just crush in your role and get promoted. There needs to be a promotion spot available somewhere in your business unit and then you compete with other sellers for it. Your role will not change, your accounts and clients will not change, only your comp will. So why the limited promotion availability?

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