Blaming and oppression - Software Engineer Twilio Employee Review

1.0
4 June 2019
Recommend
CEO approval
Business outlook

Pros

Stocks, business travels, snacks, free lunch.

Cons

There is no such thing as a work-life balance. Be ready to work as much as you are required to. Twilio is an international company, and nobody cares if it's already night on the other side of the ocean. Think twice on every word you say, as anything that can be interpreted as an inappropriate language can and will be used against you during performance reviews or as an argument to put some pressure on you during any other work-related topic. Don't expect any cooperation between teams: people are reserved and try to avoid irritating authoritarian management by personal initiatives since it leads to even more blaming. Overall the atmosphere here resembles an army: there is always an artificially created lack of resources (unrealistic deadlines, missing conference rooms, poor equipment, etc), limitless understanding of whole picture by common employees, punishing and oppressing way of motivating people to work. This seems to work for business, but it's dubious deal for a regular employee.

Explore other reviews about Twilio

5.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

The culture and team and compensation is great

Cons

Working remote can start to feel really remote sometimes

2.0
9 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Comp is fair, benefits are okay. If you are lucky with a low maintenance book of business you can clock roughly 20 hours a week and hit all your goals. I saw this happen to multiple sellers over my tenure.

Cons

The reason I left was in Jan 2026 they re-orged all of the Segment business unit into Twilio. We went from being traditional Segment SaaS sellers to Twilio Account Managers. You have no prospects only existing clients. You spend your day in Zendesk managing tickets, there are zero actual sales activities. Your quota is comprised of organic revenue growth that would occur whether you existed or not. Upside is limited. - Leadership Churn: I worked here for 16 months and during that time I had 5 managers. They couldn't hang onto anyone. - No review or raise during my 16 months here, despite exceeding my quota. - Promotions: you cannot just crush in your role and get promoted. There needs to be a promotion spot available somewhere in your business unit and then you compete with other sellers for it. Your role will not change, your accounts and clients will not change, only your comp will. So why the limited promotion availability?

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