Pros
They have cool swag, the t-shirts are especially soft
Cons
Twilio used to have an amazing culture a few years ago, and this is what you're seeing in the old reviews. But since the company went into hypergrowth its been completely destroyed. There has been massive churn the last 6 months and you can see this at all levels from IC to C-level. Hiring standards have gone down, promotions are based entirely on the old school boys club, new leadership is defensive about any feedback given to them and lashes out at employees for speaking out. The culture now is fearful and there are bullies everywhere trying to tear people down to make themselves look better. It's truly a shame to see how far this company has sunk (and not only the share price which also seems to be following the same trend). I would think twice about joining, twilio is riding the coattails of its own reputation, but that isn't going to last forever.