Pros
- Twilio has an amazing product, track record, and ethos. I do feel confident in its long run vision, but there are a lot of short to medium term concerns below. - Many of the leaders that we’ve promoted up the ranks over the years are amazing role models. - People are collaborative and super helpful. - Great progress towards doing good with ERGs, opportunities to volunteer, anti-racist frameworks.
Cons
Terrifying retention issues and seemingly no attempt from the company to address these: - Folks from acquisitions are leaving Segment and Sendgrid at all levels, making merging technologies and processes extra difficult. - Long-tenured Twilions will create a massive exodus in the next few months because their stock options are running dry and they are not considered valuable by HR. We will lose incredible talent, knowledge, and fabric of culture as a result. - Rough work-life balance. I’ve been working here 5+ years and never had the option of a sabbatical. Burnout is inevitable. - We’re being asked to work cross-team without proper frameworks for it. - The new Twilio Magic with its forced optimism feels toxic. I miss our old values.