Culture and Department - Anonymous employee Twilio Employee Review

3.0
9 June 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Top SF/Silicon Valley startup company with a great product. Market leader in providing unique and programmable mobile telecom solutions via PaaS API. Developing new technology/services ahead of the curve. Huge growth over the past 3 years and definitely a company which will only continue to grow and be successful. Product out-performs competitors. Well known among tech industry and more and more outside the tech industry. Great opportunities, room for growth, and plenty of money.

Cons

Cons mostly revolve around your opinion of SF/Silicon Valley startups. Fills all of the tech startup cliches: catered lunches/dinners, over abundant company swag, manufactured quirkiness, heightened sense of self importance i.e. "we're changing the world", an anti-corporate corporation dichotomy, located in SOMA, it's a "fun" place to work, 90% of employees under 30 years old, required wholesale dedication to company "vision", etc. Basically, if you like the culture and fit in than there are no cons. If you don't feel as though you would fit in things might be a little tougher though you could say the same for any company.

Explore other reviews about Twilio

5.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

The culture and team and compensation is great

Cons

Working remote can start to feel really remote sometimes

2.0
9 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Comp is fair, benefits are okay. If you are lucky with a low maintenance book of business you can clock roughly 20 hours a week and hit all your goals. I saw this happen to multiple sellers over my tenure.

Cons

The reason I left was in Jan 2026 they re-orged all of the Segment business unit into Twilio. We went from being traditional Segment SaaS sellers to Twilio Account Managers. You have no prospects only existing clients. You spend your day in Zendesk managing tickets, there are zero actual sales activities. Your quota is comprised of organic revenue growth that would occur whether you existed or not. Upside is limited. - Leadership Churn: I worked here for 16 months and during that time I had 5 managers. They couldn't hang onto anyone. - No review or raise during my 16 months here, despite exceeding my quota. - Promotions: you cannot just crush in your role and get promoted. There needs to be a promotion spot available somewhere in your business unit and then you compete with other sellers for it. Your role will not change, your accounts and clients will not change, only your comp will. So why the limited promotion availability?

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