The Good, the Bad and Richard Davis. - User Experience Analyst U.S. Bank Employee Review

2.0
24 July 2008
Recommend
CEO approval
Business outlook

Pros

I worked in the user experience department-- generally speaking, I found them to be a very smart, fun and collaborative group of people. The benefits are on par with most medium to large corporations. I also had two outstanding managers and I worked on some interesting projects.

Cons

Senior Management is completely out of touch with the employee experience at USB. They are so stingy when it comes to providing proper equipment and giving raises, even in times when they show record profits. Most of the corporate departments are typically given a 3% raise and then managers have to distribute that 3% among all employees-- this penalizes top achievers and often they either leave or become embittered (I choose to leave). During my couple of years with the bank, I talked to a lot of employees who work in the branches-- they have it even worse than the corporate employees. Outdated equipment, poor management and inefficient processes are the order of the day.

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5.0
25 June 2026
Recommend
CEO approval
Business outlook

Pros

Friendly Environment and Hybrid Work Model

Cons

Have to pay for parking

1.0
3 July 2026
Recommend
CEO approval
Business outlook

Pros

The pay is market average, and the benefits are quite good. I love my peers. The vast majority of them are kind and talented people. I truly enjoyed my first several years with the company. Well past the honeymoon period for a new employer. And at the time, I recommended this place to anyone I knew looking for a job.

Cons

Management is a mess from the bottom up. The culture of the company has drastically changed over the last several years because of frequent retirements, layoffs, and reorganizations. Employees I know from across describe the same experience: the company has gone from outstanding culture to one that feels openly hostile to its employees. Management decisions are built like cudgels and enforced through all stick and no carrot.

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