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      UCHealth

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      UCHealth reviews

      Foundation Issues - Contact Center Representative UCHealth Employee Review

      2.0
      13 Nov 2023
      Contact center representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Work-life balance is alright considering you don't have to think about work outside of work.

      Cons

      UCHealth does the bare minimum for employees and they have unrealistic expectations. The worst of their policies includes the PTO policy for representatives - time off for Federal Holidays comes out of employees personal PTO bank, time is not granted for required holidays off. Additionally representatives are expected to find impossible solutions for patients and are expected to be verbal punching bags when no solutions can be found, this includes scheduling solutions, medications, referrals, and many more.

      Explore other reviews about UCHealth

      5.0
      4 May 2026
      Registered nurse
      Recommend
      CEO approval
      Business outlook

      Pros

      Supportive company. Great educators. Great coworkers on the floor I worked on. Felt safe, and up to date on current practice.

      Cons

      Lack of techs. High turnover.

      1
      2.0
      20 May 2026
      Advanced practice provider
      Recommend
      CEO approval
      Business outlook

      Pros

      High Acuity patients Maintain Skillset Job security

      Cons

      Too many patients in a day and not enough time to spend with them. Minimal admin time to manage InBasket and patient needs. Frequently need to juggle a full and complex patient schedule with urgent test results and care coordination. Have to use personal PTO to cover holidays and any time the clinic is closed due to circumstances outside of our control. (weather, power outages, etc) Annual performance Bonuses are now being determined by online patient feedback scores.

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