4.0
29 Jan 2018
Former employee, more than 10 years
Medellín, Antioquia
Recommend
CEO approval
Business outlook
Pros
Customer orientation and focus on marketing, and having a wide product portfolio for home and business customers. Coverage of services inside Colombia.
Cons
Cost reduction policy and outsourcing strategy leading to loss of service control and impacting customer service. Payback of this strategy not clear