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US Postal Service

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I worked as a TE for 3 years before they converted the position into CCA. I now work as a casual mail handler for 6mons - CCA/Mail Handler US Postal Service Employee Review

2.0
5 Jan 2015
Recommend
CEO approval
Business outlook

Pros

As a CCA/TE: Money is okay. I was originally paid $22/hr but forced to take same position under a different name that paid $15/hr. You get a lot of overtime. There are a small amount of very nice people and you may luck up and get a nice supervisor. Some holidays off because mail don't run on holidays. As a mail handler: Working in the plant as a mail handler, I was lucky enough to have a nice manager who understood that I was a college student and was flexible on my hours. Plant open 24 hours so multiple shifts available even though you were most likely given the overnight shift that no one else wanted. Overtime available. Set hours most of the time unless they force you to work overtime.

Cons

As a TE/CCA: For starters, you must understand that this position is not guaranteed by any means. You are basically signing up to be a temporary employee which means managers always remind/threaten you that if you don't comply, you are out. CCAs are not considered human. You are just a number. Regardless of how hard you work, you are just a number. They don't care if you've never been late or your baby is sick....if you mess up (get sick for more than a day, have an accident) you're out. If they're laying off they will not take into consideration that you were a good worker, you're out. You are often given the worse routes that no one else will take. Which means walking routes, routes in bad neighborhoods, or routes that are difficult to run. You are expected to complete tasks that are almost impossible. For example, most routes take 6 hours outside of the office to complete according to the carrier that runs that route everyday. As a CCA you are almost never on a familiar route so of course you are going to get turned around a few times and take longer than the regular carrier. Sometimes you may complete the route in 8 hours, which is not terribly bad BUT on top of the unfamiliar route, most of the time you are given a piece off of another unfamiliar route (called hand offs) where the carrier got sick or called off. With the unfamiliarity of the original routes plus the "hand-offs", you will most likely be out delivering mail until dark. Meanwhile the managers call you every hour to see where you are and rush you. It's impossible. Remember when I said if you don't comply they will threaten you by calling you disposalable? This is where that comes in so do not think of bringing the mail back regardless of the time. I've been in bad neighborhoods sometimes after 9pm. Forget being in school full time or even a single parent and working here because you don't have set hours. One day you may get off at 6pm and the next day 9pm. You do not get to have a life outside of the Post Office. You are basically expected to work everyday without any set hours. If you rush to get done early because you have somewhere to go, they will send you back out (sometimes after dark) to help someone else who wants to ride the clock. Do not think of taking days off for a vacation because IF you are lucky to request days off, you get the leftovers of what no one else wants. So you may be able to get a Tuesday of Wednesday. Saturday's off as a CCA are impossible. They always promise you that you will move up to a permanent position if you work hard and wait. I was there for 3 years and another lady was they for over 9 years as a CCA but even she was in the same position. No room for growth. No benefits, health insurance, etc. The old people who like riding the clock will take all day to complete route because they are either lazy, want the overtime, or slow because they know they can't be fired. As a CCA, expect to pick up the slack here. Managers will send you out to help them (even though they don't want your help). You are often sent to other stations when they needed help. Sometimes the other stations were up to 40 mins away and you had to use your own car to get there (you're reimbursed for gas like 60 cent a mile or something). I was sent to other stations sometimes 4 times a week because I was a good worker and they requested me. Other CCAs probably got sent away around 3 times a week. As a mail handler: Pay sucks! $10 an hour for somewhat difficult work. A lot of lifting. Work every holiday Christmas, Thanksgiving, New Years, etc. No benefits. Regular workers slacked off and you have to do their work and yours too because you get no respect and are easily replaced if you don't. Take these positions only if you are in school or need some quick extra cash and don't plan on staying for longer than a couple of years. There is no room to move up and I personally in 3+ years have never seen a temporary employee been hired on permanently. You should not try to make a career out of this place because it won't happen, you will be like my co-worker almost 10 years in and still no 401k or health benefits and still being threatened to be replaced (even though she was the hardest working person there)

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5.0
3 June 2026
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CEO approval
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Pros

Management support Regular schedule Manageable work load

Cons

I enjoy my job, no cons for me

4.0
16 June 2014
Recommend
CEO approval
Business outlook

Pros

First: In this economy? The pay. New carriers start out at $15,30/hr and (even though your orientation leader may so you're not guaranteed 40 hrs/week) you will get a monstrous amount of overtime. Once you're past your first couple of months and you understand how to carry mail properly you will often work from 8a-6p nearly every day. Also with a few cities, like mine, you will work on Sundays for Amazon. This usually adds an additional 5 hours to the paycheck. Myself and other CCA's in the station work between 51-64 hours a week. Secondly: You are your own boss for the most part. You will spend 1-2 hours a day in the office between receiving and casing your magazines and any left over letters that the machine didn't sort out. Once you've been in past the 90 day probationary period you are eligible to "hold down" an open route. If you are lucky enough to get a good long term hold (the regular is gone for injury or some other reason) you will learn how to case routes very quickly. Third: Fitness. There's a lot of people who want to lose weight out there. I weighed 235 lbs when I first started working for the post office and now I weight 180. I lost 50 lbs in the first 3 months alone. It's all exercise though. You can diet if you want, but remember you'll need energy to walk those long routes. Fourth: Coworkers. Yea, there are turds in every environment, but most of the career employees there are really pulling for you to succeed. Most carriers in my station are former military and a lot of them have been friends for decades. Being a CCA myself, I was worried about how well I'd fit in with some of the grizzled older carriers but they accepted me right away.

Cons

So where to begin. Well remember when I talked about working all that overtime in the Pros section? It's not optional. You will be expected to be at work every day of the week, including Sundays, unless you have a decent management staff. During the Christmas season I once worked for 53 days straight without an off day. We had new CCA's get hired and quit within weeks. Have a family? Tough luck. You will get to see them from 6:30pm till they go to sleep. Sundays you will likely get off work around 1-2pm. Management is mostly compromised of people who are former carriers or clerks, which is nice because they promote from withing, but the devastating caveat to this is that most of them are uneducated persons. A fair amount of carriers start when they're in their late teens and early twenties and come from jobs that were minimum wage or did not require them to have any kind of leadership training. The managers don't care about the welfare of the employees mental status until it's too late, and most of them tend to act like they were never carriers at all by expecting completely ridiculous things from the CCA's and some career carriers. It's not unusual for a carrier to be given a 2 hr "assist" in addition to whatever their main route is. While most carriers can get this done without much issue, for a new carrier or even an experience carrier on a bad weather day, it can become very stressful mentally. The threat of being fired is incredibly annoying as a CCA. If you call off sick, if you need to have a personal day, if you even need to pick your kids up from school because your wife got stuck late at the office, a manager will pull you aside and remind you of how expendable you are. The Paid Time Off (PTO) you accrue will come very quickly, and you'll soon realize you have 40 hours and would like a nice little vacation.. too bad you can't take it. As a CCA you're expected to work 360 days a year and then you get 5 days off as a reward and a massive paycheck AFTER your 5 days off. Now you can use that fat cash to...uhhh.. buy something I guess? Certainly would have been more useful if I got it before the 5 day period to use on my vacation. While the career carriers are really great to deal with usually, the fellow CCA's can become very competitive. Often times if you're given an assist and it's better than another CCA's assist who has "seniority" over you they will complain to other carriers and management that they should have gotten the "good" assist. This is one of the fatal flaws that new people with struggle with. No matter how much faster you are, no matter how much more accurate you are, no matter what, everyone gets promoted by time with the post office. This leads to a lot of carriers just doing the bare minimum and putting the excess on other CCA's or carriers. The final con (that I'll write about) is that the weather sucks. I know carriers who have been delivering mail for 20+ years and they still can't deal with the rain, the snow, or the heat. The heat is the biggest killer for carriers by far though. If you're in an area that suffers from hot, muggy summers, get ready to consume gallons of water every day, and sweat that out (often onto your customers mail). The worst is when it rains on a hot summer day and then evaporates right off your clothing. Makes you feel like a walking sauna.

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