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Pays Well Relative to the Work; Mgmt is a Mess - PSE Mail Processing Clerk US Postal Service Employee Review

3.0
7 Dec 2015
Recommend
CEO approval
Business outlook

Pros

- Pay is pretty good for an entry level position that requires no advanced education <br> - Don't have to deal with customer service or wear any sort of uniform <br> - Don't sit at a desk all day, get to move around a lot and use your muscles <br> - Half the coworkers are generally good, funny people

Cons

- Promotion has nothing to do with merit, you just wait your turn (which could be the better part of a decade) - Constantly understaffed. Instead of hiring more people, they work the same people harder and longer. - There is little to no preparation or communication. Backups aren't trained at every position. Vital knowledge is not spread amongst multiple people. Nothing is done ahead of time. - Career workers are not responsible for anything and typically don't pull their own weight, as they are near-impossible to fire. It would take illegal activity and even then, they're usually suspended for a few months and return with backpay. The ones in our plant love to bid and re-bid jobs constantly, so we never have openings stay open long enough to justify converting more PSEs/hiring more people. - PSEs are treated like on-call employees. I've been called at noon on a Sunday and told I was supposed to be there ready to work a full shift in two and a half hours. Three times in as many weeks I was given less than 24 hrs notice that I had to work an extra day when they clearly knew in advance and could've given us warning. There's no respect for employees' personal lives. This year we did two months of 10 hr day, 6 day weeks before the holiday casuals came in. We do a lot of overtime for a job that is contractually-mandated to be part-to-full time. - Easy to get injured. Almost every career employee has some sort of long term injury from doing the same, repetitive movements day in, day out. I had one such injury because mgmt got lazy and put the same PSEs in the same roles every day. I asked to be rotated around once in a while to give the problem area time to heal a bit and was told, "we don't have enough people for a rotation." Nope--four other PSEs knew how to do the job and all were at work that day. I said as much and was told with a shrug, "I can't make everyone happy." It took going to the doctor--who was astonished I was being worked so much (walking 11 miles a day)--and getting a note to apparently discover we did, in fact, have enough people for a rotation after all! - Supervisors wait until the last minute to issue overtime--overtime that is often in violation of union rules (length of overtime, order of seniority). Many of the PSEs on my shift started saving their second break because they never knew when they'd be leaving. It wasn't a secret; it was open, continuous behavior. No one mentioned it being a problem. Then one day a supervisor flipped out and said if PSEs kept saving and combining breaks, he was, "going to take them away!" A) That's an illegal violation of labor laws. B) We didn't know he had a problem with it because he never said a word about it. The levels of maturity and respect demonstrated by supervisors are constantly subpar. - Absolutely zero communication, either supervisor to supervisor or supervisor to employee. - Management doesn't do paperwork, meaning lazy workers, repeat offenders, and people who are a danger to those around them remain employed. It also means shipments of workplace supplies and mail often go unscheduled. - PSEs aren't eligible for health insurance or other benefits for the first year, and are technically fired and re-hired every 360 days to exploit some loopholes. The system is mostly against them--very little rights or recourse, and fireable at any given moment. Bottom line: you will be overworked, jerked around, injured (probably), and frustrated time and time again. All things that are preventable if the place was managed half as well as it should be.

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5.0
31 Jan 2026
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Pros

Great people, passionate about their work, folks will go out of their way to assist each other

Cons

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4.0
16 June 2014
Recommend
CEO approval
Business outlook

Pros

First: In this economy? The pay. New carriers start out at $15,30/hr and (even though your orientation leader may so you're not guaranteed 40 hrs/week) you will get a monstrous amount of overtime. Once you're past your first couple of months and you understand how to carry mail properly you will often work from 8a-6p nearly every day. Also with a few cities, like mine, you will work on Sundays for Amazon. This usually adds an additional 5 hours to the paycheck. Myself and other CCA's in the station work between 51-64 hours a week. Secondly: You are your own boss for the most part. You will spend 1-2 hours a day in the office between receiving and casing your magazines and any left over letters that the machine didn't sort out. Once you've been in past the 90 day probationary period you are eligible to "hold down" an open route. If you are lucky enough to get a good long term hold (the regular is gone for injury or some other reason) you will learn how to case routes very quickly. Third: Fitness. There's a lot of people who want to lose weight out there. I weighed 235 lbs when I first started working for the post office and now I weight 180. I lost 50 lbs in the first 3 months alone. It's all exercise though. You can diet if you want, but remember you'll need energy to walk those long routes. Fourth: Coworkers. Yea, there are turds in every environment, but most of the career employees there are really pulling for you to succeed. Most carriers in my station are former military and a lot of them have been friends for decades. Being a CCA myself, I was worried about how well I'd fit in with some of the grizzled older carriers but they accepted me right away.

Cons

So where to begin. Well remember when I talked about working all that overtime in the Pros section? It's not optional. You will be expected to be at work every day of the week, including Sundays, unless you have a decent management staff. During the Christmas season I once worked for 53 days straight without an off day. We had new CCA's get hired and quit within weeks. Have a family? Tough luck. You will get to see them from 6:30pm till they go to sleep. Sundays you will likely get off work around 1-2pm. Management is mostly compromised of people who are former carriers or clerks, which is nice because they promote from withing, but the devastating caveat to this is that most of them are uneducated persons. A fair amount of carriers start when they're in their late teens and early twenties and come from jobs that were minimum wage or did not require them to have any kind of leadership training. The managers don't care about the welfare of the employees mental status until it's too late, and most of them tend to act like they were never carriers at all by expecting completely ridiculous things from the CCA's and some career carriers. It's not unusual for a carrier to be given a 2 hr "assist" in addition to whatever their main route is. While most carriers can get this done without much issue, for a new carrier or even an experience carrier on a bad weather day, it can become very stressful mentally. The threat of being fired is incredibly annoying as a CCA. If you call off sick, if you need to have a personal day, if you even need to pick your kids up from school because your wife got stuck late at the office, a manager will pull you aside and remind you of how expendable you are. The Paid Time Off (PTO) you accrue will come very quickly, and you'll soon realize you have 40 hours and would like a nice little vacation.. too bad you can't take it. As a CCA you're expected to work 360 days a year and then you get 5 days off as a reward and a massive paycheck AFTER your 5 days off. Now you can use that fat cash to...uhhh.. buy something I guess? Certainly would have been more useful if I got it before the 5 day period to use on my vacation. While the career carriers are really great to deal with usually, the fellow CCA's can become very competitive. Often times if you're given an assist and it's better than another CCA's assist who has "seniority" over you they will complain to other carriers and management that they should have gotten the "good" assist. This is one of the fatal flaws that new people with struggle with. No matter how much faster you are, no matter how much more accurate you are, no matter what, everyone gets promoted by time with the post office. This leads to a lot of carriers just doing the bare minimum and putting the excess on other CCA's or carriers. The final con (that I'll write about) is that the weather sucks. I know carriers who have been delivering mail for 20+ years and they still can't deal with the rain, the snow, or the heat. The heat is the biggest killer for carriers by far though. If you're in an area that suffers from hot, muggy summers, get ready to consume gallons of water every day, and sweat that out (often onto your customers mail). The worst is when it rains on a hot summer day and then evaporates right off your clothing. Makes you feel like a walking sauna.

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