Pros
Great mission of supporting our service members, good and hardworking staff. Wonderful volunteers in the field.
Cons
Poor leadership and work environment at HQ in Arlington. (Note that many of the positive reviews are from the field offices and volunteers outside of HQ.) , Revenue for the organization has been declining, donor base is aging and not being replaced, organization has done a poor job in conveying relevancy and continues to hang its hat on the declining conflicts in the Southwest Asia. A sound strategy for turning the organization around is elusive as they focus fully on short-term wins and how to get dollars in quickly. Not sustainable or smart. The CEO has made two massive staffing cuts in his brief tenor -- people are expendable as they cut staff to mask revenue declines. Talent and innovative thinking is less important than keeping your head down. The environment has become one of fear. Staff report that senior leadership does not "live the values". All very sad given the underlying mission of the organization and its rich heritage.