Pros
Great benefits, work-life balance, decent pay plus commission, great co-workers, team spirit, treated with respect and professionalism. Great place to gain many new skills and experiences. The culture and values here are amazing, especially if you believe in doing business in a transparent, ethical way.
Cons
US Cellular had a lot of potential but unfortunately the senior execs have fallen asleep at the helm. They talked about winning, being #1, and being able to quickly react to industry and technological changes but it was just talk and no actual plan. Towards the end of my tenure, senior management failed to recognize THEIR own errors and started blaming the retail consultants by demanding ridiculous quotas and started firing people, who in the spirit of the D.O.'s openness, expressed logical and reasonable concerns to sales and store managers. The pressure to sell is now incredible but how can you sell when the services and especially prices are not competitive?!?! They also started to take away programs that differentiated US Cellular from the rest of the wireless companies and then had the audacity to continue claiming that we were still different regardless of the absence of the unique programs. (Battery swap, 30 day guarantee, started charging activation and upgrade fees, etc).