Pros
As a sales rep, you can make a great living if you are in the right location and have a strong work ethic and are able to be flexible with your customer service skills, and ability to sell - it really requires being strong in both areas. In some markets, is the number 1 wireless provider despite being a regional provider (Wisconsin, parts of Iowa). In most markets, very strong network and wireless coverage. Has done a great job with driving business results and not cutting employees during poor economy.
Cons
The compay runs thin in regards to staffing which has a negative impact when there are open positions, there is some burnout with the high volume stores, customer's ping pong back and force between customer service and the stores to get what they want but may not deserve. Lack of handset selection hurts when competing against Verizon, small company that lacks resources and banks on the front line to get results, a step behind with data (smart phones, wireless modems).