Well paid, great benefits but unprofessional, unorganized, uncaring and unkind - Customer Service Representative UScellular Employee Review

2.0
20 Feb 2014
Recommend
CEO approval
Business outlook

Pros

healthcare is amazing pay is alright/ good bonuses are quarterly if you meet or exceed standards raises can be given out quickly if you have the right manager

Cons

Management is rude and often gives wrong answers Managers only want to make themselves look good and don't really care about employees Belittled and treated with NO respect Initially drawn in by completely untrue promises Confusing policies and intranet with no where near the info avail to do the job asked of you They say you are empowered to make decisions, but then tell you that you made the wrong ones

Explore other reviews about UScellular

5.0
15 June 2026
Recommend
CEO approval
Business outlook

Pros

Company Culture Compensation Upward Mobility

Cons

Job Stability Brand Visibility Ability to attract talent

4.0
11 June 2026
Recommend
CEO approval
Business outlook

Pros

I had a very positive experience working with this company. The company fostered a collaborative culture and provides opportunities for professional growth and development.

Cons

Decision-making processes could be more transparent, and employees would benefit from greater support and recognition

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