Pros
The Agent side of U.S. Cellular is alot different than retail. Things don't have to be so cookie-cutter like the retail stores, so it gives you more room to be yourself and do things your way. U.S. Cellular as a whole is a nice place to work. They focus on "doing what's right" for the customer, so you don't feel like a sleazy lying salesperson who will sell the customer anything to make a buck. For the most part they treat us well.
Cons
Agents get paid MUCH less than retail employees who do exactly the same thing. There is also no way for an agent employee to apply to work at a retail store without being unemployed by the agent for at least a month. For people who have families to support, this is usually not very practical. Retail employees get to participate in contests, do fun corporate activities, and when inventory is being rationed, such as a phone that EVERYONE wants...they get them all. Plus U.S. Cellular just re-structured commissions - huge pay cut for us, profits for them go way up.