Unrealistic Expectations - crappy pay - too much petty work and no payroll - Manager Ulta Beauty Employee Review

2.0
18 Sept 2011
Recommend
CEO approval
Business outlook

Pros

discount, free product, working enviroment, nice people to work with in store

Cons

crappy pay for what you are required to do, bad schedule requirements, unrealistic expectations- you are expected to keep your store spotless clean- (not just normal stuff like sweeping, mopping and dusting) Crazy unimportant stuff like cleaning inside the cracks of doors, paint, clean air vents, scrap gum off floors, clean trash cans... have every item faced the same direction including testers even if it is 3:00 on a saturday. ( I fealt more like a janitor/maint. person rather than a manager at a beauty store.) You are expected to do all of this plus 1000 other things all with zero payroll hours and STILL maintain a perfect guest survey score! Not to mention there are countless other tasks. I have never worked for a company that was so demanding and unrealistic. The higher up's put so much pressure on the managment team and the dont seem to realize or care that these expectations are not achievable with what we are given. When they come into the stores they are rude and degrading and talk down to the team...they only point out the bad- never the good. Training- there is none! They call training giving us a cheesy dvd or a fact sheet. When we have a new hire or new manager we are expected to have them trained with zero extra payroll. There is not consistency. turnover would not be so high if the company would invest more in their people and give managers more incentive. the Yearly raises are a joke. I would not recommend anyone I liked to work for this company.

Explore other reviews about Ulta Beauty

5.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

sweet company that appreciates their employees, great gratis!

Cons

the hours kind of suck sometimes

2.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

good benefits for full time employees from what I hear. hourly pay if commission goal isn't met which is nice for those building clientele

Cons

this could just be the case for my store, especially because it's a very high volume store, but as a stylist I don't feel valued at all. I expected this to some degree coming to a huge corporate salon, but the biggest issue is that they try to pretend they care about you. but at the end of the day, if you're not meeting the sales they want/growing quickly enough, they don't care about you as a stylist. if you don't already have an established clientele, business is highly unreliable as there is no late cancellation/no show policy. many services are underpriced in my opinion, making it hard to meet their sales goals as an entry level part-time stylist unless fully booked every day. all they care about is getting as many clients in and out and quickly and possible and they hire more stylists than there are chairs, making every day inconsistent and chaotic. the relative stability of hourly pay is commission threshold isn't met seems enticing for stylists still building a clientele, but the hourly pay is wildly inconsistent between stylists, even those of the same tier. as a stylist of over 3 years who moved and is starting over with no clientele, I make over $2 less per hour than a fellow stylist who just got her license a few months ago and started taking clients for the first time last week. you're better off working at a place like Great Clips or Hair Cuttery because at least they're honest about what they are.

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