Fun in the beginning until management turned into a jumbled mess and everyone started quitting. - Cashier Ulta Beauty Employee Review

2.0
21 Mar 2012
Recommend
CEO approval
Business outlook

Pros

In my opinion you receive a great discount. 25% off on everything in the store and 50% off salon services. I love giving out the "GWP's" because I like seeing how happy it makes the customers. They are ALWAYS giving you something to do so most days dont drag on and on. The ability to test out all the makeup since youre around it all day.

Cons

The biggest con of all is working with a management system thats crap. No one is ever on the same page and if one of the managers doesnt get one of their duties done for the day they pass it on to you and expect it to be done before you leave. There is too much to do and too many places to be with too little staff. Its pathetic. I cant tell you how much I hate telling a guest that Ill be with them in one moment and then have to watch them wonder around for someone to help them because I coudnt get away from the registers. At times there will only be 2 employees in the store. How do they expect us to give great customer service if the employee to customer ratio is 2:25. Management is snooty. It urks me to go to work somedays knowing that some of my coworkers will be favorited over me because of a snooty manager. They expect way to much of us in much too little time. I personally feel like im the best working cashier at my store and I RARELY hear any positive feedback from management on how well im doing. I get a simple "Thank you" at the end of the day and thats it. Training was difficult because we had one day of register training and everyday after that if I had a problem with the registers or was confused I got snooty remarks when I asked for help. The Ulta I work at is very cliquey which can make it difficult to come to work sometimes.

Explore other reviews about Ulta Beauty

5.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

Work within the hours I need. It’s a good working atmosphere working with products I love.

Cons

Corporate doesn’t communicate thoroughly with each store. (Specifically on some experiences at events at certain stores)

2.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

good benefits for full time employees from what I hear. hourly pay if commission goal isn't met which is nice for those building clientele

Cons

this could just be the case for my store, especially because it's a very high volume store, but as a stylist I don't feel valued at all. I expected this to some degree coming to a huge corporate salon, but the biggest issue is that they try to pretend they care about you. but at the end of the day, if you're not meeting the sales they want/growing quickly enough, they don't care about you as a stylist. if you don't already have an established clientele, business is highly unreliable as there is no late cancellation/no show policy. many services are underpriced in my opinion, making it hard to meet their sales goals as an entry level part-time stylist unless fully booked every day. all they care about is getting as many clients in and out and quickly and possible and they hire more stylists than there are chairs, making every day inconsistent and chaotic. the relative stability of hourly pay is commission threshold isn't met seems enticing for stylists still building a clientele, but the hourly pay is wildly inconsistent between stylists, even those of the same tier. as a stylist of over 3 years who moved and is starting over with no clientele, I make over $2 less per hour than a fellow stylist who just got her license a few months ago and started taking clients for the first time last week. you're better off working at a place like Great Clips or Hair Cuttery because at least they're honest about what they are.

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