Pros
A lot of free product (although this is provided by vendors not Ulta), amazing health insurance, great opportunity for salon professionals to build a real career and make sufficient money, core values are actually used in coaching and reviews which gives you a great foundation as a GM to develop and help your people.
Cons
I worked under 7 DMs in my time at Ulta and only two were honest people who believed in doing what is right by their people. The good DMs had low turnover so make sure to ask about this. When credit cards were introduced the message was that there were be no intense goals that this was simply something our guests requested-this was a bold face lie. Ask anyone who is still there at any level. The operational work load is designed where the only way you can keep up is if every member of your team is both tenured and fast as well as efficient every single day and even then they still spring things on you at the last minute and you will certainly fall behind and work long hours regularly. If you are someone who cannot be ok with being behind at times and taking the heat this job will stress you to the max. For the last 3 Christmas Eve’s we had mandatory calls with DMs a couple of days prior saying that senior leaders say we have to stay open two additional hours (super fun message to try to deliver to your over worked team who just wants to be with family). As a GM you WILL work on Thanksgiving Day starting around 3pm.