Pros
The few pros here at Ultimate Medical Academy is that you do work remote, but you have to be plugged into the wall, meaning (you cannot travel at all, not even to another city in your state without approval from the CEO). Also seems that the longer you stay, you have the opportunity to make more money based on their bonus structure.
Cons
Very high turnover, atleast 2-3 times a year of HUGE new hire training classes that dwindle down each day. My experience working here felt like a complete sham. And I hope this review helps people realize what they are getting into before accepting this position, as talent acquisition will not make it clear. In fact, nothing is really clear even once you are on the floor. Training is a complete waste of time (you only go over different call guides for 8 hours a day, and hardly about what you are really doing on a day to day). Once you are put with your team, you are expected to bring results immediately. Understand you have no autonomy of your own day, you are micromanaged to the T, and you are expected to produce results with multiple meetings in the day. You are responsible for things outside of your control, such as an employer actually wanting to accept “the help” you give them by being a “resource” for their hiring needs. Or even if your grad actually decides to show up for their interview that took you much effort to setup. This job is very hard if you’re the type who wants to actually excel in their career, and not worth the pay. I spent much of my time in low spirits due to this job, the management style, and the never ending false promises of “better” things coming. Initially this job was described to me, as being an advisor at a college but in reality you are not. Its far from that. It’s legit a call center job. To make it clear how it was a sham, on my initial offer letter, call center environment was not listed in any fashion. The very day we were “done” with training, we received another one that had to be signed again, that then had “call center environment” on the form. Take that as you may. This was my experience and it could be better in another role, but to help you understand we had 60+ people in our training class and ended with less than half of them. That number also went down each month.
