It's become another job in customer service. More bad than good. 2.5 stars. - Customer Service Agent Unagi Employee Review

Only a few small windows to grow in the company (at the time of writing), High stress/expectations, Email quotas (that continued to go up, for no extra pay, besides OT) Questionable product albeit cute and flashy (e.g. the Unagi Model One is not great on bumps despite being "made" for the city--why??) Adverse phone calls (e.g. "Why was my account rejected?" or "my scooter broke in half and I'm stranded--I will sue")