3.0
4 June 2026
Former employee, more than 3 years
New York, NY
Recommend
CEO approval
Business outlook
Pros
- Good benefits - Consistent hours - Kind people on teams
Cons
- Many random layoffs and poor communication about them. 80% of technical support team was laid off in January when conversation and issue volume was at an all time high - Leadership constantly changing and not clear with direction of company - Company seems to be going downhill fast with high rate of customer churn, surviving off of government grants currently - Pay not adequately increased with increased responsibilities - Hard work not rewarded with career growth, junior team members promoted before senior ones