If you can't beat them, buy them out! Think twice before going to work for the "Wal-Mart" of the rental industry - Teritorry Manager United Rentals Employee Review

1.0
13 Dec 2013
Recommend
CEO approval
Business outlook

Pros

I left on my own terms and am incredibly happy with my new job. Most of our management was laid off only to be replaced by overwhelming incompitence. If you are okay with people forced to do business with you because you are the largest rental company in the United States, then I guess their fleet size is a plus

Cons

After United bought RSC customer service was thrown out the window and all of us territory managers were sent out to essentially sell lies. It was way more fun to compete against United rentals and dominate them rather than to work for such a selfish company. They have absolutely no respect for their customers business nor for the employees working hard to build customer relationships. RSC was growing rapidly ( due to a strong customer service culture), United realized they were a threat and added them to the list of companies they have taken down. The sliding pay scale is a joke and only a way to pay employees less. And just sets up the poorly trained ISR's to make customers mad by providing no consistency in pricing. United's equipment is junk and is just asking for a law suite when it hurts somebody for not being properly maintained. If fighting with your management on a daily basis to do what is RIGHT for your customer - fill out an application today!

Explore other reviews about United Rentals

5.0
6 June 2026
Recommend
CEO approval
Business outlook

Pros

Company culture, people I work with, company culture 🙌

Cons

There are not any cons

3.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Excellent benefits and a plethora of tools ans support. Company truck for sales reps at $75 per pay period. It’s a very well known company so you get a lot of business from national accounts. If you can get your foot in the door, it’s an experience that’s worth it. No regrets.

Cons

Due to their size and like so many publicly traded companies, there is a huge disconnect on the expectations. My manager did his best but you could tell his bosses were asking for unachievable results. My sales manager was clueless at her role and no sales experience to lead a team. Things she would ask from us were counter productive. Not anything I couldn’t deal with.

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