Overworked with no plan for assistance - Anonymous employee United Site Services Employee Review

Phenomenal work environment great team

More incentives no CDL Program

Pros are that you can work from home, lots of chances for over time and that once you get the hang of it its pretty straight forward. They also provide all the work equipment and give an internet sitpend if you are fully remote.

This is a long list so bear with me here Toxic upper management and terrible pay. Working as an ISR at USS you get 3 Qa's per month where they screen your calls and make sure you have hit on certain touch points. The major issue here is that the QA could totally change on short notice and there are times they would make a random point a critical fail which wrecks your whole month, if you are below 85 for two months in a row you get put on a preforamce inprovement plan for 45 days and even if you manage to meet the changes they demand they can fire you if you have one month of a bad QA again. Another huge issue with this is they would tend to roll out the critical fail changes on almost no notice which honestly felt extremely toxic. Another aspect is that in terms of commsion they only count the sale not the deal amount. So one month you might be expected to close 100 sales with a 30% conversion ratio. The insane math is that if 30 of those sales took you a week to close and had a 30k deal size then they count as much as a restroom sale that took 10 minutes and its worth 1/30th of the cost. Another aspect is that the sales they expect you to convert and or make can swing wildly depending on the month Stack all of this on top of the fact that the pay is well below industry standard and you dont get a good work environment to be in. But if your looking for a roll to bridge into sales 100% go for it but just know what you are getting into.