could be a great workplace but management consistently misses the mark - Technical Support UnityBPO Employee Review

2.0
25 Apr 2022
Recommend
CEO approval
Business outlook

Pros

- Retention/staffing was always low, so you have to be really bad at your job to get fired - If you get good at your job, you can get a much better one pretty quickly

Cons

- Pay is much less than similar jobs, more job duties are rewarded inadequately if at all. - Re-organizations are implemented conceptually, but my work either stayed the same. I never got more support, or got the tools needed to be more efficient. - loyalty is expected but never shown - management thinks it's okay to rescind overtime or doubletime offers with little notice, often while you're already working. (don't spring for a day of daycare to come help out on a stormy day, it'll be a couple hours of double time at best)

Explore other reviews about UnityBPO

5.0
18 July 2022
Recommend
CEO approval
Business outlook

Pros

UnityBPO is very supportive of their employees and even helps out with those that are in school. It's a great place to get your start a career as a tech.

Cons

Some contracts are limited with what you're allowed to work on.

4.0
23 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Four 10 hour shifts. Work from home. Easy work if you are IT brained and have CompTIA A+ certifcation or similar experience. Customers/callers are mostly Healthcare professionals and treat you with respect. Rewarding to solve problems for people who appreciate it. If you hit your metrics the supervisors don't micromanage you. Team is super supportive with troubleshooting and communicating during high call volume.

Cons

Pay is low for the skills I have. Entry level. Sometimes you take calls from senior citizens having problems with the healthcare app on their smartphones. You need patience for them. High supervisor turnover.

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