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Universal Studios

Part of NBCUniversal

Is this your company?

A bad place. - Anonymous employee Universal Studios Employee Review

1.0
1 Jan 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Free tickets to the parks (except for the blackout dates, which is probably when you'll have family on vacation who would like to go to the parks), good co-worker camaraderie despite constant mismanagement.

Cons

The entertainment department plays favorites. Always has, always will. They will hire the same performers for multiple gigs rather than bring in new talent. Management does not listen. Ever. Whether it's a safety concern, conflict within the department, or conflict with the actual job, management will make the decision which favors management. Employees are not important and are replaceable. There is a severe disparity in pay. A venue may have multiple departments working within it, all of which work equally hard. But a ride & show attendant or character escort makes crap an hour for being out in the heat dealing with more guests on a one to one basis than the characters or performers (and I'm talking about the costumed characters, not the furries) both of which make much more than the people doing crowd control. Want an example? Ask a ride & show attendant at Disaster how much they make an hour, and then ask the performer what they make. Or Marilyn Monroe and Betty Boop versus their escort. Or a superhero in Marvel versus their escort. The attendance policy is draconian and makes no allowances for outside issues. Whether you have a sick child or are 3 minutes late you will get pointed. There's no appeal. So missing work because your child is ill and there is no one available to look after them is on the same level as someone calling out because they're hungover. Clocking in a few minutes late because the tram wasn't on time is equal to someone showing up 20 minutes late because they don't care about the job. The Universal mentality is 'You missed work. Screw you.' If you're young or pretty, you can go far in the company. If you're talented, you might go far, but it isn't as much of a given as being pretty. And be careful about writing about Universal on the Web. Under the guise of company confidentiality Universal will can you if you say anything bad about the company, no matter if it's true or valid. That and saying the word 'union' on or off company property can get you fired.

Explore other reviews about Universal Studios

5.0
7 June 2026
Recommend
CEO approval
Business outlook

Pros

Great Benefits and Health insurance. Great discounts on merchandise and Park tickets.

Cons

Pay is not the best at the start but gets better the longer you stay

2.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic Benefits, flexible schedule, and can be a fun atmosphere when the day is right. Job is physically easy and depending on the venue, great coworkers.

Cons

Management's don't care about team members. Impossible to developed unless you personally know the hiring manger. While most guest are kind and keep to themselves, the rude guest do not have a problem disrespecting you and getting away with it.

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