Great place to work - Front Office Manager Utilize Employee Review

5.0
8 May 2018
Recommend
CEO approval
Business outlook

Pros

I have been working here for more than 10 years now and it's safe to say I love my job. Working here has not just given me a career, it’s given me an extended family and without them I would not be the person I am today. I started here as a shy, quiet individual fresh out of college, I’m now the total opposite and have gained so much confidence in everything. The people here are great, a very supportive network of people regardless of job title. The atmosphere here at HQ is always energetic, focused and positive. We all have the same passion for top notch customer service, the desire to lead from the front with leading technology and support each other through the highs and the (thankfully very few!) lows. Both the MD and CEO are true leaders, extremely supportive and encouraging of all staff members goals, personal and professional. The CEO having founded the company over 20 years ago passionately lives and breathes what we do. The Group MD is always forward thinking and embraces change and new technologies to help us and the company continue to grow. Through dedication and hard work I have always been given the opportunity to progress through the company and prove myself, training (both in house and off site) has always been arranged where I needed it to help my personal growth. Although I am free to run with my strengths I receive structured support to improve on my weaknesses and push myself, which without the support of my senior management colleagues and my direct line manager (the MD) I would not be in the position I am now. It’s also worth noting I have never been pressured to become someone I am not, I have always been myself. We put on a monthly lunch (FOC) for staff, hold monthly ‘dress down’ days in aid of charity, offer a Cycle to Work scheme and hold an annual Christmas Conference and Celebration. We play as hard as we work. In summary if you are a driven individual that works well as a team but can follow up with own initiative then this is the place for you.

Cons

Office can be crowded at times, could do with more space

Explore other reviews about Utilize

3.0
23 Mar 2026
Recommend
CEO approval
Business outlook

Pros

- Nice people - Feed The Team - A monthly free food event - Nice focus on staff

Cons

- Lack of staffing - lead to high unmanageable workload, and constantly hitting above what is expected - can lead to burnout - Pay does not reflect the job title and what is expected of individuals - specifically strong in service desk - Transparency can be weak - No real plan of action to resolve the service desk strong issues of not enough staff to tickets ratio - company focuses on being fast, reliable, and cheap which isn’t possible to succeed all

2.0
21 Nov 2025
Recommend
CEO approval
Business outlook

Pros

decent office, one free lunch per month.

Cons

Childish reward scheme Too conscious on ESG and B-Corp certification rather than the service and operations they deliver to customers. Robotic service

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