Best company Iv'e worked for - Onsite Engineer Utilize Employee Review

5.0
29 June 2020
Recommend
CEO approval
Business outlook

Pros

Good salary, trusting environment where its employees are valued. I like working on a range of different clients systems, some customers can be challenging but it pushes me to learn more. Management are very supportive and encourage self-development.

Cons

As it's a 24hr support company sometimes completing my support tickets can run into the evenings. I do have the option to pause the support ticket and pickup the next day, but personally I like to resolve the tickets fast. I am appreciated at the same time.

Explore other reviews about Utilize

3.0
23 Mar 2026
Recommend
CEO approval
Business outlook

Pros

- Nice people - Feed The Team - A monthly free food event - Nice focus on staff

Cons

- Lack of staffing - lead to high unmanageable workload, and constantly hitting above what is expected - can lead to burnout - Pay does not reflect the job title and what is expected of individuals - specifically strong in service desk - Transparency can be weak - No real plan of action to resolve the service desk strong issues of not enough staff to tickets ratio - company focuses on being fast, reliable, and cheap which isn’t possible to succeed all

2.0
21 Nov 2025
Recommend
CEO approval
Business outlook

Pros

decent office, one free lunch per month.

Cons

Childish reward scheme Too conscious on ESG and B-Corp certification rather than the service and operations they deliver to customers. Robotic service

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