Best place I’ve worked - Second Line Support Engineer Utilize Employee Review

5.0
11 Mar 2024
Recommend
CEO approval
Business outlook

Pros

My team are very friendly and supportive and my line manager takes the time to help me develop professionally. I have made some great friends and everyone is so friendly and wants you to succeed.

Cons

Although the interview process was tough. But after meeting all the people who work here I can honestly say they are a great bunch of people. I’m glad they take the time in interviews as I love the people I’m working with.

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Utilize Response
2y
Your thoughts and experiences are not just valuable, they are crucial to our growth. Your feedback allows us to continually assess and improve our processes and culture here at Utilize, shaping our future in a way that aligns with your needs and expectations. First and foremost, I am thrilled to hear about your positive experience working with your team and line manager. Building a supportive and collaborative environment is something we continuously strive for, and it's heartening to know that you feel supported in your professional development and have found camaraderie within your team. Regarding our interview process, we understand that our rigorous selection process can be demanding. Still, it is designed to ensure that we bring on board individuals who not only possess the necessary skills but also align with our values and culture. It's wonderful to hear that you found the training opportunities beneficial. At Utilize, we are committed to investing in our employees' growth and development. Your positive feedback reaffirms our belief in the value of these opportunities in honing your skills and capabilities. We will continue to work towards creating an even more enriching and fulfilling work environment for you and all our employees. Wishing you continued growth, development and success here at Utilize.

Explore other reviews about Utilize

3.0
23 Mar 2026
Recommend
CEO approval
Business outlook

Pros

- Nice people - Feed The Team - A monthly free food event - Nice focus on staff

Cons

- Lack of staffing - lead to high unmanageable workload, and constantly hitting above what is expected - can lead to burnout - Pay does not reflect the job title and what is expected of individuals - specifically strong in service desk - Transparency can be weak - No real plan of action to resolve the service desk strong issues of not enough staff to tickets ratio - company focuses on being fast, reliable, and cheap which isn’t possible to succeed all

2.0
21 Nov 2025
Recommend
CEO approval
Business outlook

Pros

decent office, one free lunch per month.

Cons

Childish reward scheme Too conscious on ESG and B-Corp certification rather than the service and operations they deliver to customers. Robotic service

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