Pros
Nice colleagues, free parking, Greggs across the road
Cons
I've worked in call centres before, but I've never experienced anything like this! In the induction, you sit in a teams meeting with someone from Secure Trust Bank for 2 days straight, they describe what it's like to work in Secure Trust Bank, not V12 so really its a complete miss sell. One of the things they mentioned was that they don't have managers on top of managers, but they do! I understand it is a finance company, and they have to follow certain regulations but, if you don't hit your targets the first month you're taking calls, you either get sacked or your probation gets extended! You're expected to answer call after call on top of filling out 3 work booklets. The managers expect you to note down what calls you think you've done best, when they should pick out a call for you and mark it themselves! Who has the time when you're taking over 60 calls a day? You're monitored how many times you go to the toilet and only get 1 hour lunch, oh and if they notice you've been in the toilet too long, they will let you know! What do the managers actually do? You get 2 weeks worth of training, but when you start taking calls, the managers are hardly ever available, and the customer is hanging on the phone for a long period of time, which then you are blamed for! In the few months I was there, a lot of people quit! The pay was ok, but not for the amount of stress and work you were made to do! Overall massive regret!