Great employee discounts can't outweigh poor management - Client Service Representative VCA Employee Review

1.0
22 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great discounts for full time employees

Cons

No training; poor management; raises are very low; no advancement opportunities; mean girl mentality; threatening harassing inappropriate behaviors by senior management; no accountability; responsibility or structure; driving sales motivation with no incentive to employees; different standards for different staff depending on if you were “liked” Overall a horrible corporate run company with no care for its employees. One of the worst corporations I have worked for!

Explore other reviews about VCA

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Small animal, exotics, free care to wildlife, opportunities to work with zoo animals. Internal promotions to change all management has made the work environment very positive. Boarding facilities. Opportunity for certifying for internal crematory.

Cons

Pay rate less than expected for experience level. Corporate in California has increased prices every year that is causing all of my friends and family to change vets. With our rural area and low average income, pets are getting euthanized instead of having testing and treatment. Staff should have more discounts for employee pets.

3.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

Great quality of medicine. Great doctors. Team members that genuinely care about each other. Management is very fair about approving time off requests.

Cons

Pay could definitely be better. Inconsistent scheduling. If you don't speak up, you'll get the short end of the stick when scheduled and they will burn you out. Not enough organized training, especially for new employees, even though they have meetings all the time.

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