Horrible Pay - Client Service Representative VCA Employee Review

2.0
23 Apr 2019
Recommend
CEO approval
Business outlook

Pros

Truly passionate people. They care about their role in animal healthcare and they will always recommend what’s best for the animal and try to work with the owners wallet. Most the employees have similar personalities, goofy and optimistic. Fun environment.

Cons

They do not pay well at all. I started with 3 years experience at 10.00. After 2 years I went up 75 cents. And every position is the same. If you look at their competitors, they start at $3-5 MORE than VCA will, regardless of previous experience. The management team will tell you “we are about the passion, not the pay” which is wonderful. You have to be passionate about your career to be great at it. But my bank does not accept monthly deposits of “passion”. This is not just at my local clinic, this is an international company that charges quite a lot to their clients. They REALLY can afford a better salary for their employees. They told me there would be “room to grow” within the company. This was a lie. I took on more and more work, but never “grew” anywhere. They want “yes-men”. I was told on multiple occasions I need to me more of a “yes-man”. Following directions without questions and picking up any extra work I can. To a point that is exactly what you should do. But I am not the kind who will be abused by my coworkers and not say something. If you like things fair, DO NOT WORK HERE.

Explore other reviews about VCA

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Small animal, exotics, free care to wildlife, opportunities to work with zoo animals. Internal promotions to change all management has made the work environment very positive. Boarding facilities. Opportunity for certifying for internal crematory.

Cons

Pay rate less than expected for experience level. Corporate in California has increased prices every year that is causing all of my friends and family to change vets. With our rural area and low average income, pets are getting euthanized instead of having testing and treatment. Staff should have more discounts for employee pets.

4.0
12 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

This company offers many opportunities for doctors and techs to grow in their careers. They provide tons of support and they've been making HUGE changes to veterinary medicine on a whole. I have never known another company to offer so many benefits and perks for staff (especially techs), and they're even making lots of effort to invest in the veterinary receptionists-the front line associates of the hospital. They're also making great strides to acknowledge some of the feedback we've had for many years. They're savvy and smart, making business decisions that build on a company that will be around a long time (and has.)

Cons

There have been times where transparency and communication are lacking, and sometimes to the point where hospital-level employees feel left out or unheard. Some bigger topics like onboarding and navigating what support comes from where could be more clear. It feels like they've been fusing on new concepts/policies/features to the company, making it feel like a clunky machine rather than building something new and streamlined. Maybe it's in the works, but how do we know down here?

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VCA Response
2w
Thank you for sharing such thoughtful feedback. We’re glad to hear you’ve experienced strong support, growth opportunities, and benefits across our teams. We also recognize how important clear communication and connection are, especially as we continue to evolve. We’re creating more opportunities for open dialogue through listening sessions and bringing leaders closer to our hospital teams to better understand their day‑to‑day experiences and offer meaningful support. We’re also continuing to invest in leadership and communication training to strengthen consistency across our hospitals. Your insights help guide this work, and we appreciate all that you do for your teams and patients.
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