Okay while it lasted - Receptionist VCA Employee Review

3.0
27 Oct 2015
Recommend
CEO approval
Business outlook

Pros

The other employees I worked with were amazing, very close family. The discounts are out of this world awesome if you are a full time employee. Also would get free samples from companies such as pet food, heartworm and flea preventions as well as various vac merch.

Cons

The management is horrible. The team leaders fought all the time in front of employees and sometimes in ear shot of clients. They changed their polices on how they wanted things done all the time and you would be reprimanded at the smallest of things like not capitolizing a letter. I'm not joking. Since I was let go from my job the employees who I worked with and thought I was friends with now avoid me like the plague. I have a feeling that management said some less than favorable things about why I left. Being there for 5+ years leaves you with nothing and trying to find another job in a different field other than veterinary is extremely hard because employers think that all you did was play with animals all day. But that's not the case. I regret working there but I also grew from it so I guess there's something that came out from that. With as much money that the hospital made our compensation was atrocious. We would have several clients that came in and drop a thousand dollars or more and that would be more than I made in a month. Was there over 5 years and never made a dollar more per hour than what I did when I started. Don't get excited when the yearly reviews and raises come around.

Explore other reviews about VCA

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Small animal, exotics, free care to wildlife, opportunities to work with zoo animals. Internal promotions to change all management has made the work environment very positive. Boarding facilities. Opportunity for certifying for internal crematory.

Cons

Pay rate less than expected for experience level. Corporate in California has increased prices every year that is causing all of my friends and family to change vets. With our rural area and low average income, pets are getting euthanized instead of having testing and treatment. Staff should have more discounts for employee pets.

4.0
12 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

This company offers many opportunities for doctors and techs to grow in their careers. They provide tons of support and they've been making HUGE changes to veterinary medicine on a whole. I have never known another company to offer so many benefits and perks for staff (especially techs), and they're even making lots of effort to invest in the veterinary receptionists-the front line associates of the hospital. They're also making great strides to acknowledge some of the feedback we've had for many years. They're savvy and smart, making business decisions that build on a company that will be around a long time (and has.)

Cons

There have been times where transparency and communication are lacking, and sometimes to the point where hospital-level employees feel left out or unheard. Some bigger topics like onboarding and navigating what support comes from where could be more clear. It feels like they've been fusing on new concepts/policies/features to the company, making it feel like a clunky machine rather than building something new and streamlined. Maybe it's in the works, but how do we know down here?

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VCA Response
3d
Thank you for sharing such thoughtful feedback. We’re glad to hear you’ve experienced strong support, growth opportunities, and benefits across our teams. We also recognize how important clear communication and connection are, especially as we continue to evolve. We’re creating more opportunities for open dialogue through listening sessions and bringing leaders closer to our hospital teams to better understand their day‑to‑day experiences and offer meaningful support. We’re also continuing to invest in leadership and communication training to strengthen consistency across our hospitals. Your insights help guide this work, and we appreciate all that you do for your teams and patients.
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