It’s all about the money - Hospital Manager VCA Employee Review

2.0
15 Jan 2025
Recommend
CEO approval
Business outlook

Pros

Good Benefits for employees and up to 4 pets

Cons

They’ve turned our previous private practice into a business that had always focused on building relationships with our clients and their pets, to pure quantity over quality. Raised prices so dramatically that we are heads and tails FAR more expensive than any other veterinarian office in the whole county. They constantly are moving the goalpost for where they want the labor percentage to be (lower and lower). They want maximum appointments with few staff. Not good patient care when this happens. Pay only decent if you are a Veterinarian, but this is a veterinary problem in general.

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VCA Response
1y
Thank you for expressing your concerns, and for the valuable work you do. Everyone is responsible for delivering the quality pet care we are known for, and our top priority is the well-being of our patients. We are eager to discuss your concerns, and ask that you get in touch with your Associate Relations Team or email AssociateConcerns@vca.com.

Explore other reviews about VCA

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Small animal, exotics, free care to wildlife, opportunities to work with zoo animals. Internal promotions to change all management has made the work environment very positive. Boarding facilities. Opportunity for certifying for internal crematory.

Cons

Pay rate less than expected for experience level. Corporate in California has increased prices every year that is causing all of my friends and family to change vets. With our rural area and low average income, pets are getting euthanized instead of having testing and treatment. Staff should have more discounts for employee pets.

4.0
12 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

This company offers many opportunities for doctors and techs to grow in their careers. They provide tons of support and they've been making HUGE changes to veterinary medicine on a whole. I have never known another company to offer so many benefits and perks for staff (especially techs), and they're even making lots of effort to invest in the veterinary receptionists-the front line associates of the hospital. They're also making great strides to acknowledge some of the feedback we've had for many years. They're savvy and smart, making business decisions that build on a company that will be around a long time (and has.)

Cons

There have been times where transparency and communication are lacking, and sometimes to the point where hospital-level employees feel left out or unheard. Some bigger topics like onboarding and navigating what support comes from where could be more clear. It feels like they've been fusing on new concepts/policies/features to the company, making it feel like a clunky machine rather than building something new and streamlined. Maybe it's in the works, but how do we know down here?

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VCA Response
4d
Thank you for sharing such thoughtful feedback. We’re glad to hear you’ve experienced strong support, growth opportunities, and benefits across our teams. We also recognize how important clear communication and connection are, especially as we continue to evolve. We’re creating more opportunities for open dialogue through listening sessions and bringing leaders closer to our hospital teams to better understand their day‑to‑day experiences and offer meaningful support. We’re also continuing to invest in leadership and communication training to strengthen consistency across our hospitals. Your insights help guide this work, and we appreciate all that you do for your teams and patients.
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