Pros
The Service Desk experience will get you exposed to so many technologies inside of 6-12 months you can jumpstart an IT career; to the point where you have the equivalent of 2-3 years experience inside of one! If you pour yourself into the company, you can see progression.
Cons
TL;DR: If you are outside the Service Desk staff then you will give your life to this company because they are under-staffed for what they over-promise to clients in projects and operational SLAs. Going by Glassdoor numbers, you will see at best Average pay for exceptionally above-average workload. If you are at a Dev Ops, Sys Admin, infrastructure engineer level and join this company, you will be worked hard. Not just a "oh I have to work a few AM hours to complete system upgrades" sense. This is in the "everything is on fire weekly and 6 different people demand my attention at any given time!" sense. Long-timers at the company think this is normal in IT. People who escaped the company and found sane options within the field of IT know the hours, constant critical priority tasks, and "I just heard about this new technology so I want us to do it now" demands from management were often insane and draining on staff. Day in the life background: This is a hosting and services provider company. Note that due to poor management of understanding the cost of services, this company has bled money for years. In the past year they started laying off required knowledge workers because they failed to manage their budget or properly charge clients for services. The leadership for years failed to set proper expectations for clients and did little to train their sales staff. Par for the course experience included the Sales team promising who-knows-what to a prospective client company, quite often something which no staff had experience in, and then a frantic on-boarding where system engineers were required to figure out new products from scratch and perform migrations from an in-house or other third-party hosting company, often in a time crunch which was dropped in their laps with little warning. To the surprise of no on but perhaps some members of leadership, this caused problems for client operations in the first week! Bonus! That they have cut staff at least twice in the past year and for many years struggled to know how to ask clients for money to fund proper staffing levels for the variety of technology they employ.