AVOID THE MELBOURNE OFFICE - Transcriptionist VIQ Solutions Employee Review

DO NOT WORK HERE The nicest people work on the floor, but all of the worst people pull the strings. You will be handling deeply traumatic and disturbing content for 38 hours a week whilst under the pressure to type at a certain speed. Ever minute of your day is tracked, so a coffee break will cost you time from your lunch break or will "cost" you 200 words. There is a big union presence in the Melbourne office because the Company is so poorly managed and a union presence is REQUIRED to protect staff. Social interaction is optional, which feeds the isolation of handling disturbing content. The only emotional support to compensate for this is an EAP number (3x60 min sessions per employee per year), and they do not understand the nature of the work. Alternatively, you can discuss it with a Mental Health First Aid Officer, who is also a typist. You will need to consider trauma dumping on this person every time you face distressing content. Management is SUPER DISCONNECTED from the workforce and all of the internal communication channels are shams. Nothing you communicate or voice to management will ever be genuinely considered because management don't understand the toll of the work. The technical support for this job is a joke and you will be typing on either WORD 97 or the company's awful proprietary software. The office is easy to access but it is under constant renovations which are never communicated to staff. You will be typing this awful content whilst also listening to people use power tools, or you will have tradies walking through to repair or change something. You will NEVER be told that these disruptions are coming, and you will have to manually ask for these events to not tally against your KPI. KPIs are calculated on a contract basis, some contracts have multiple formats that do not have a baseline KPI , so you will need to type faster and sometimes to the point of injury to meet your KPIs. Again, this is decided by management who have no clue what the workload looks like. You will receive ZERO ergonomic support and will be using equipment that is old enough to buy alcohol. You will be using a budget, bulk-purchased keyboard, the lowest-rated J Burrows wrist rest, and your chair will be decrepit. The office has nice chairs, but they're reserved for management who are in the office once a month. You will be trained from a variety of old, conflicting manuals which do not align with how the content is typed today. Once you learn everything from the manuals, one of the trainer staff will tell you to do it a different way. It is expected that you keep your own notes for this. All of the internal systems are underdeveloped and poorly utilised, and you will be expected to spend your own time filling the gaps in the information. DO NOT WORK HERE, YOU CAN LITERALLY MAKE MORE MONEY BARTENDING OR WORKING AT ALDI, WHERE YOU WON'T HAVE TO LISTEN TO PEOPLE TALKING ABOUT R*PE AND ABUSE.