It’s alright to start out - Customer Service Representative VSP Vision Employee Review

Call center provides high stress and poor hours, there’s not a lot of room to move up, it’s hard to even move laterally within the line of business. Very hard to find time off and if you need time off it can hurt your metrics which lessens your value to the call center. It is also incredibly hard to get to know any of your peers since you’re constantly on the phones with back to back to back calls and your schedules rarely match up. Also, not much value or recognition towards the staff. Cake days don’t make up for that.