Burnout from Lack of Support & Unclear, Inconsistent Expectations - Case Manager Valley Behavioral Health Employee Review

Unfortunately, ours was a revolving door for good employees. In the 7mos I worked at EPIC, there wasn't much that remained consistent or organized. We were constantly worrying about coverage because Valley preferred to work with a skeleton crew which bred resentment and anxiety the night before my first shift began. Migraines increased in frequency and mental health deteriorated in the short time I worked at EPIC. Medicaid's billing requirements changed multiple times along with a new EHR system; in which its sole purpose was to allow for more streamlined, efficient documentation but only added to the frustration. 3 more hours, to be exact. Heard no accountability from management when I expressed how truly overwhelmed and unsupported I felt in this role. It felt as if the work never truly ended. I was praised for staying late and reaching burnout to meet minimum standards to succeed at EPIC.