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      Vancity

      Engaged employer

      Vancity reviews

      Definitely needs improvement - Member Services Representative Vancity Employee Review

      1.0
      3 Dec 2023
      Member services representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The staff and the hours are good

      Cons

      Poor management, nepotism, lack of comprehensive training which has meant a high turnover of staff. The technology is too old and outdated as well

      avatar
      Vancity Response
      2y
      Thank you for your review. We are pleased to hear that you find the staff and working hours to be positive aspects during your time with us. However, we are sorry to learn about the concerns you’ve raised, and we want you to know that your observations are incredibly valuable to us as we strive to cultivate a workplace that is both positive and inclusive. We periodically conduct employee experience surveys. While previous surveys have generally reflected positive sentiments regarding managers who genuinely care about their team members’ overall well-being, we are truly disheartened that your personal experience with management has not met this standard. Understanding the crucial role comprehensive training plays in the success and satisfaction of our team, we want to assure you that our new hires undergo extensive training. Yet, we acknowledge that the volumes of information can be overwhelming, and some staff may require additional support. If you find yourself in need of further assistance or encounter any challenges, please don’t hesitate to reach out to a member of our senior team or a team manager. They are here to offer guidance and additional resources tailored to your needs. Additionally, we share your perspective on the importance of staying current with technology, and we agree that there is room for improvement in this area. Please know that we are committed to evaluating and updating our systems to align with the ever-evolving needs of our members and staff. We are unwavering in our commitment to the well-being and growth of our staff. We genuinely care about creating an environment where everyone can thrive. Thank you for taking the time to share your experience and candid feedback.

      Explore other reviews about Vancity

      5.0
      12 June 2023
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Nice staff and training for early career

      Cons

      Non out of my minds

      avatar
      Vancity Response
      2y
      Thanks for your review. At Vancity, we take pride in our friendly staff and the valuable learning and development opportunities we offer. Your feedback and kind words are much appreciated!
      1.0
      17 Aug 2017
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      As others have said, Vancity employs some of the best people. Everyday you will go to work with some of the most engaged, motivated, and brilliant people in the financial sector. They care about their work, their impact, and their legacy. However, these people all eventually burn out and move on to other places where their values and worth are going to be rewarded, because Vancity just isn't that place.

      Cons

      Glassdoor reviews are indicative of how many people at Vancity feels. For over a year between 2016 to 2017 a slew of honest and heartfelt reviews flooded the site. These reviews were often brutal in their assessments, and probably took courage for the employees to write. However, in the past month or so, there are suddenly multiple 5-star reviews with little content or message. Here's what's wrong: Yes, we had a brutal launch of the new banking software. It was not well-planned, despite having close to a decade to do it. It cost a lot of money. We employed and fired a bunch of people. We promoted folks who in hindsight probably should've stayed as call centre agents or analysts. We spread ourselves thin across multiple markets that we have no experience in. Everyday we come up with new phrases or acronyms. Yes, all that happened. But now let's move on from that. Has much changed in the past couple of months? No. What you have is a company in search of a new identity. The market conditions are changing, and so are people's habits and needs in financial institutions. This means that results are not coming through, and staff continues to see restructures and packages. We also still employ a number of consultants who are billing top rates everyday for barely any work. I feel that people who speak the truth are getting frustrated that their words don't register. There are a ton of people who want Vancity to do better, to become engaged, but they're not getting the opportunity to do so for fear of retribution. That's wrong, isn't it?

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      Vancity Response
      8y
      Thank you for sharing your thoughts. Couldn't agree more with your suggestion to move on from the negativity, to focus on engagement of our staff who, by and large, want better things for Vancity. We have listened to the heartfelt feedback from our organization, and are committing to act upon it. I too hope we can listen to disenfranchised employees and motivate them to see ways out of the rut they feel that they are in. I truly believe there is much to motivate and excite people right now at Vancity, I think some of the 5 star reviewers you are a bit suspicious of, probably agree.
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